Refund policy

At Rizzo's Rags we want you to feel confident about your purchase. This policy applies to orders placed at rizzosrags.com.

Return eligibility

Although our apparel is made to order, we accept returns of unworn, unwashed clothing in its original condition. You must request a return within 30 days of delivery. Once we authorize your return, you have 14 calendar days to ship the item back using the instructions we provide. Clearance items are not eligible for change-of-mind returns or exchanges. This exclusion does not apply to damaged, defective, or incorrect items.

How to request a return

Email rizzosrags@gmail.com with your order number, the item you wish to return, and the reason for your request. Please wait for return authorization and shipping instructions before sending anything back. Do not send returns to the address on your package unless we instruct you to do so; our fulfillment providers may use different return addresses.

Return shipping costs

For change-of-mind returns, including size or color preferences, you are responsible for return shipping. Original shipping charges are nonrefundable for these returns. You may use the carrier of your choice. We recommend a tracked service and keeping your shipping receipt until your return is resolved. If your item arrives damaged, defective, or incorrect because of an error by Rizzo's Rags or our fulfillment provider, we will cover any required return shipping.

Damaged, defective, or incorrect items

Please contact rizzosrags@gmail.com promptly after discovering an issue. Include your order number, a description of the problem, and clear photos of the item and packaging when possible. We will review the issue and arrange an appropriate replacement or refund. Please keep the item until we confirm whether it needs to be returned. You will not be charged shipping to correct a confirmed fulfillment error or defective item.

Refund options and timing

For an eligible change-of-mind return, you may choose a refund to your original payment method or store credit at rizzosrags.com. The refund covers the amount paid for the returned items, including applicable taxes, but excludes original shipping charges. We normally inspect returned items and initiate approved refunds within two business days of receiving them. If we need additional information, we will contact you by email. After we issue a refund, your bank or payment provider may require additional time to post it to your account. If a return does not meet the conditions in this policy, we will contact you to explain the decision.

Exchanges

For a different size, color, or item, contact us before returning your purchase. We will explain the available options. Replacement items are subject to availability and may require additional production and shipping time.

Policy Updates

We may update this policy by posting changes on our website and will provide notice where required by applicable law. Changes will not reduce the return or refund rights applicable to orders already placed. Nothing in this policy limits your rights under applicable consumer protection laws.

Contact

For return or refund questions email rizzosrags@gmail.com